conversational

4 Examples of Great Conversational Design that Drives Results
Conversational Design is quickly becoming today's most sought-after solution for driving digital sales and improving customer satisfaction. In fact, according to OctaneAI, companies implementing Conversational Design see an incredible whopping 7% to 25% rise in…
Conversational Commerce in 2021: 5 Best-In-Class Examples
The acceleration of digital maturity across industries, regardless of end-user, continued to push boundaries and break the status quo in 2021. Whether it’s a B2B buyer preferring a self-service environment for configuration or a consumer…
How conversational commerce make customer experience more human-centric.
Conversational Commerce Strategy 101: Drive Conversions With A Human Touch
“This is as boring as watching paint dry.” You’ve probably had the same thought as you shopped online and visited countless online stores. But is shopping that boring? Probably not. At least not when customers…
Understanding the difference between Conversational AI vs Conversational chat
Conversational AI vs Conversational Chat: What’s the Difference?
It’s a madhouse. At least that’s what you think when you look at the various systems you need to find information in your enterprise. It wasn’t supposed to be this complicated. You probably wonder what…
Using video assistants for cobrowsing and b2b customer support
Conversational Sales: 4 Ways to Use Video Assistants to Support Your Sales
Patience is a virtue. Unless you’re dealing with a chatbot that doesn’t understand half of what you type, that’s true. Then it’s just a waste of time. You’ve probably had a similar experience. “Use a…
Challenges with ecommerce personalization without cookies
Overcoming Cookieless Ecommerce Requires Conversational Search
As Google Chrome prepares to phase out the third-party cookie by 2023, marketers are scrambling to find new ways to provide a personalized e-commerce experience while ceding to consumers’ data privacy concerns.  Before, marketers used…
How to ensure privacy of first party data with conversational search tools.
Myths of First-Party Data & Conversational Search Tools
Growing calls for data privacy spurred by the passage of GDPR and Google’s recent decision to nix third-party cookies from its Chrome browser has put conversational AI in the spotlight as a potential privacy concern.…
Conversational Commerce is the Now: is Your Business Ready?
Whether you are a fan of the digital revolution or think it’s all evil, we are a society driven by digital technology. It has and will continue to shape the way we live, work, and…
Chatbots and digital assistants are making e-commerce shopping much more conversational.
Conversational Commerce: How Technology & Shoppers Have Changed E-Commerce
Chatbots and digital assistants have made their entrance into our lives. And many experts are convinced that they’re here to stay. These technologies take e-commerce to a new, much more conversational level that is “contextual…