Customer experience

ecommerce product search and discovery
Ecommerce Product Search & Discovery: What You Need to Know
Have you ever heard the saying, 'you win some, you lose some?' well, with a fast and effective product search and discovery solution set in place on your digital commerce channels, you can consider the…
SAP Taps Zoovu to Participate in Prestigious SAP.io Program for Spring 2022
Creating and strengthening partnerships is at the core of my role as the SVP of Global Alliances and Channels here at Zoovu. This spring, we launched our global partnership with SAP, the market leader in…
Shoptalk 2022: Zoovu’s Key Takeaways from Retail’s Biggest Conference
In late March, Zoovu joined over 10,000 attendees who took Las Vegas by the shopping cart at Shoptalk 2022 looking to learn from the leaders of the retail ecosystem and identify the technology solutions that…
Conversational Commerce in 2021: 5 Best-In-Class Examples
The acceleration of digital maturity across industries, regardless of end-user, continued to push boundaries and break the status quo in 2021. Whether it’s a B2B buyer preferring a self-service environment for configuration or a consumer…
Tips for how retailers can improve the ecommerce customer experience.
Why Retailers Need to Improve Ecommerce Customer Experience (+ 3 Tips to Do That)
As physical stores shut for lockdown and consumers moved to online shopping, retailers were forced to escalate their shift to ecommerce. They understand the game is changing rapidly. And they know, to survive and thrive,…
B2B Consumerizaiton priorities for digital selling in 2021
B2B Consumerization 101: Priorities for B2B Digital Selling in 2021
Complexity. Friction. Back and forth.  Those are some of the words that come to mind when you think of traditional B2B selling.  Isn’t it ridiculous?  These words shouldn’t describe a multi-trillion-dollar industry.  And that needs…
What elements are needed for a great commerce experience in 2021
Evaluating Commerce Experiences: Expert Q&A with Eastside Co, Shopify Plus Agency
Chances are you've had at least one really terrible digital commerce experience, whether as a consumer or a B2B buyer. Maybe you landed on a site where the homepage provided zero clues to what the…
10 elements for best-in-class ecommerce search experience
Ecommerce Search Experience: 10 Elements to Be Best-in-Class
It’s common that consumers choose to shop online for its convenience. But as eCommerce continues to thrive and more options are available, they now also prioritize discovery. According to Kantar’s The State of Ecommerce 2021…
Learn about 7 best practices for visual configurators and how they improve CX.
Visual Configurators: 7 Best Practices For Your Business
Visual configurators are all the rage.  Okay. Maybe not for all ecommerce businesses —but they should be.  Visual configurators have a massive positive impact on user experience. But why?  The longer a buyer’s journey, the…