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It’s a madhouse. At least that’s what you think when you look at the various systems you need to find information in your enterprise. It wasn’t supposed to be this complicated. You probably wonder what…
The more things change, the more they stay the same. But do they? Not really. Customer expectations are evolving, and B2B (Business-to-business) Ecommerce is shifting. B2B eCommerce sales are expected to grow by 10% annually…
Too much of a good thing is a bad thing. It sounds cliche, doesn’t it? Well, it isn’t—especially when it comes to your customers and the number of options they have. Many eCommerce businesses struggle…
Peanut butter and jelly. Bacon and eggs. Macaroni and cheese. You’re probably wondering what this is all about. If you’re confused, don’t be. Some things just go together. No matter how much the world changes,…
Growing calls for data privacy spurred by the passage of GDPR and Google’s recent decision to nix third-party cookies from its Chrome browser has put conversational AI in the spotlight as a potential privacy concern.…
Whether you are a fan of the digital revolution or think it’s all evil, we are a society driven by digital technology. It has and will continue to shape the way we live, work, and…
Within two weeks of lockdown, Canon Europe pivoted its digital strategy to focus on what consumers needed to manage work-from-home and school-at-home. For the global consumer electronics manufacturer, that product category was printers. Their digital…
80% of consumers want brands to provide post-purchase support, this extends to tips, troubleshooting, and making it easier to do self-diagnostics and repairs without calling a technician. Consumers want access to reliable, easy to navigate…
No matter how you dice it, customer retention is critical for any business - yours included. Almost every study points towards the undeniable ROI of customer loyalty: Repeat customers... 1) ... are simply easier to…