Boosting sales through intelligent engagement

How T-Mobile increased order conversion rates
by 500% with zoovu

t-mobile-examples

 

Motivation

With its sights set on delivering a more personalized and engaging customer experience, T-Mobile USA realized it needed to enhance its online shopping experience by providing individually tailored guidance to help customers discover the perfect products.

Results

T-Mobile replaced its static product search with zoovu digital assistants that lead each customer through a series of needs-based and consumer-oriented questions to quickly match them with the ideal products, delighting shoppers and skyrocketing conversions.

t-mobile-examples

 

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Significant increase in conversions

500% higher conversion rate generated by the interactive accessory finder

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Boost in customer engagement

Significant increase in the number of people engaging

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Enhanced UX

without burdening the internal IT team

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