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The Conversation.

Microsoft Trends 2021: Conversational AI across Mobile, Chat, Search and Voice

 

Have you ever wondered what trends the biggest brands in the world are the most excited to implement and see evolve? We sat down with Ram Iyer, Worldwide Director - Digital Strategy and eCommerce of Microsoft, to receive a sneak peak into what the future looks like for them. Learn why leveraging Conversational AI across digital channels is at the top of their list for 2021 and beyond.

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