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The 2025 Benchmark for AI in Ecommerce Conversion
If ever the phrase “it’s all Greek to me” could fit a product category, personal computers may be the perfect candidate. One of the world’s biggest PC, Laptop, and accessory brands, Microsoft faces that exact dilemma every day. Whether at its own online store or any of its hundreds of distribution partners’ websites, the tech spec language barrier stands between brand and customer. Fortunately, Zoovu makes short work of scaling over barriers with automated product content enrichment and e-commerce discovery experiences that educate and engage customers in the language they speak.
Personal computers, workstations, and gaming rigs all come with a high price tag. That’s enough to set off apprehension in anyone who isn’t a product expert. That’s why Microsoft enlisted Zoovu to bridge the gap between technical and typical language, instill confidence in the buyer, and allow Microsoft to deliver insightful product discovery experiences anywhere its products are found online.
By compiling all the various Microsoft product data, user vernacular, and natural language, Zoovu was able to generate experiential translations for every step of the buyer journey. This enabled discovery experiences to be built around individual products, bundles, and more without the risk of compatibility issues or being unfit for purpose.
Proven at home on the Microsoft web store, these experiences were published on the more than 250 retailer websites that carry Microsoft products, reaching customers in 40 countries and 24 languages.
ROI
Engagement Rate
Live Retail Experiences
See how 3M+ shopper interactions reveal what’s actually working and what’s not in AI discovery.