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The privacy of users (“Users”) of the website www.zoovu.com (“Website”) and of Zoovu’s services (“Services”) is important to Zoovu.
Zoovu is the controller of Users Personal Data and processes Personal Data in accordance with Regulation (EU) No. 2016/679 of 27 April 2016 on the protection of natural persons regarding the processing of personal data (“GDPR”), the UK GDPR as well as any other local applicable laws relating to Personal Data protection that may apply where Zoovu and its subsidiaries are located.
Zoovu’s corporate group (Zoovu Group) comprises the following companies: Zoovu US Holdings, LLC, Zoovu Limited, Zoovu (USA) Inc., Zoovu Canada Inc., Zoovu (Germany) GmbH, Zoovu (Austria) GmbH, Zoovu France SAS, Zoovu (Belgium) BV, Zoovu (Poland) Sp. z o.o. Zoovu Group’s entities act as joint controllers of Users Personal Data. For further information about our joint controller arrangement, please contact us at: legal@zoovu.com.
Users will find in this privacy policy (“Privacy Policy”) the rules that Zoovu applies when processing information that directly or indirectly allows for the identification or identifiability of Users (“Personal Data”), when Users use the Website or the Services. This Privacy Policy applies to any personal data that Zoovu processes as a data controller under the GDPR and the UK GDPR, including data of our Website visitors and contact details and other personal data of our customers, except for personal data of our employees.
By accessing and using the Website and the Services, Users acknowledge that they have read and understood this Privacy Policy, which may be amended or updated from time to time without prior notice. All amendments or updates will be posted on the Website. If amendments to the Privacy Policy involve matters for which consent of the Users was previously required or otherwise any significant changes, Zoovu will notify Users accordingly and collect their consent where applicable.
Among the types of Personal Data that Zoovu collects, by itself or through third parties, there are:
Technical Data shall refer to information collected automatically through this Website (or third-party services used in this Website), which can include: the IP addresses or domain names of the computers used by the Users, the URI addresses (Uniform Resource Identifier), the time of the request, the method used to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system used by the User, the various time details per visit (e.g., the time spent on each page within the Website) and the details about the path followed within this Website with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.
Personal Data may be provided directly by Users, or, in the case of Technical Data, collected automatically when using the Website.
Unless specified otherwise, all Personal Data requested on this Website or as part of the provision of the Services are mandatory and failure to provide such Personal Data may limit access to the Services or this this Website. In cases where this Website specifically states that certain Personal Data is not mandatory, Users are free not to communicate them without consequences to the availability of the services.
Personal Data is collected and processed for the following purposes:
We may also process your personal data as required to comply with a legal obligation we are subject to. Whenever we process any personal data based on legitimate interest, we will conduct a Legitimate Interest Assessment to ensure that the individual’s interests do not override those legitimate interests.
We may ask for consent if we need to process Personal Data for a different purpose.
Personal Data shall be processed and stored for as long as required for the purpose they have been collected for or as is otherwise required by applicable law. Our retention periods will vary depending on the type of data involved, but, generally, we will refer to these criteria to determine retention period:
When calculating the appropriate retention period for the Personal Data, we consider the nature and sensitivity of the data, the purposes for which we are processing the data, and any applicable statutory retention periods.
Therefore, Users are informed that Personal Data is stored for up to three (3) years from the last contact using the contact form.
If an agreement has been entered into between Zoovu and Users after using the contact form, Zoovu will store Users’ Personal Data for up to five (5) years after the termination of the agreement.
Zoovu will retain Personal Data for a longer period if Zoovu is required to do so for complying with a legal obligation or upon the order of an authority or if necessary for the establishment, exercise or defense of legal claims.
Once the retention period expires, Personal Data shall be deleted.
We do not rent or sell your personal information to anyone without your explicit consent, but, subject to the need to perform the contract with you based on the contract you enter with us and our legitimate interests, we may share your personal information as set out below:
We may transfer the data to a destination outside the European Economic Area (“EEA”) or the UK.
Where we transfer the data outside the EEA or the UK, we will take all steps reasonably necessary to ensure that the Personal Data is treated securely and in accordance with this Privacy Policy, by ensuring at least one of the following safeguards is implemented:
Users may exercise certain rights regarding their Personal Data processed by Zoovu.
In particular, Users have the right to do the following:
Any requests to exercise Users’ rights can be sent to the following email address: legal@zoovu.com or to Zoovu Limited, 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom. Alternatively, you can fill in the contact form on our Contact page to submit your request.
These requests can be exercised free of charge and will be addressed by Zoovu as early as possible and always within one month from the receipt of the request.
When you use our website for the first time you are given the opportunity to accept or decline not strictly necessary cookies. By using the toggles on the cookie banner, you are consenting to or declining our use of cookies by category as set out in this policy. You can also change your cookie consents at any time by accessing the cookie banner or by emailing us at legal@zoovu.com.
Our use of cookies is proportionate in relation to our intended outcome and limited to what is necessary to achieve our purpose.
This category encompasses all cookies that are stored on a user’s device in-between sessions. All persistent cookies have an end date written into their code, but their duration can vary for each category or specific cookie. The persistent cookies we use normally expire after six months. If you require more information regarding the duration of a particular cookie used by us, you can check the “View Vendor Details” section of our cookie banner or contact us at legal@zoovu.com.
You can set up your preferences the first time you visit our website and at any time through our cookie banner or by contacting us at legal@zoovu.com.
You can delete all cookies that are already on your device by clearing the browsing history of your browser. This will remove all cookies from all websites you have visited. Browsers also allow you to control access to cookies. You can find below the links providing information about how you can do this for the major browsers:
To find information relating to other browsers, visit the browser developer’s website.
To find out more about cookies, including how to see what cookies have been set, visit:
www.aboutcookies.org or www.allaboutcookies.org
This Website does not support “Do Not Track” requests.
To determine whether any of the third-party services it uses honour the “Do Not Track” requests, please read their privacy policies.
This Privacy Policy relates solely to this Website, if not stated otherwise herein.
Version as of June 22, 2023