What is the difference between Zoovu's search solution and other search tools?

There are two main differences: The ability to understand search intent to deliver more accurate results and the ability to easily customize what is shown on results pages. Most site search tools generate results by scanning product descriptions for keywords. For example, if some searched for ‘black guitar’, the search results would deliver not only guitars that were black, but also black guitar strings, black guitar cases, black guitar cables, and other similar results. Customers are left with an overwhelming number of choices to search through and are no closer to knowing which option is best for them. Zoovu’s Search Studio operates differently. It starts with our AI, which translates product data into attributes that reflect customer needs. It uses these attributes to understand what a customer is searching for and providing the products that best fit the search intent. Customizing search strategy and results is often complex and time-consuming, or a nonexistent feature in most site search software. Zoovu combines simple, visual, and no-code design tools that allows you to customize and launch search results in a few minutes. For example, you can choose to display certain products at the top of searches, direct to special promotional pages for certain searches, or embed promotional banners or links to guided selling assistants on search pages.

My customers use product numbers and other spec-based information to search our site, so do I really need Zoovu?

There will always be a segment of customers that don’t know exactly what they’re looking for and will search using non-technical language. Maybe they’re new to the industry or category. Or their needs may have changed. On the other hand, product numbers may change, or products may be discontinued. If your site search software doesn’t recognize the language customers are using, or doesn’t account for the way your product catalog or search trends evolve, you’ll likely miss a lot of business. With Zoovu, you don’t have to choose between strategies—you get the best of all of them so you can get the right products in the hands of the right people every time they search on your site.

Can Zoovu also help our customers search for other content, like support articles?

Zoovu’s intelligent search goes beyond product searches and allows you to integrate various content types, such as help articles, datasheets, tutorials, videos, and documentations as part of regular search results. They are displayed in a separate section for non-product content, allowing customers to switch between product and content results easily. Ensuring your content is discoverable not only maximizes the impact of your content, but also supports customers in their decision-making process. By combining product and content searches you have the opportunity to offer your customers useful advice and inspiration throughout their shopping journey.

My product data is really messy. Does that mean I can't use Zoovu's site search software?

First of all, you’re not alone. Fragmented, incomplete, inconsistent, and siloed data is the status quo for most companies. That’s why Zoovu built its data platform, which uses AI to collect product data from various sources (like PDFs, webpages, reviews, PIMs, and ERPs), clean it, and standardize it. Instead of spending months or years manually sifting through thousands of SKUs, reviewing each one, and tagging every product, Zoovu’s AI automates the process so it can be done in a few hours. Every time a SKU is added or changed, this process is automatically triggered so maintaining your catalog is easy. Then, this data can be exported to your other business systems so multiple departments can work with a single source of data.

How do I know my data and the data of my customers is secure with Zoovu?

Security is our first priority when it comes to your data and the data of your customers. Zoovu is Soc 2 Type 2 certified, the most globally recognized and stringent certification when it comes to securely managing customer data. All data provided by your customers is anonymous to Zoovu—we don’t have access to any data about an individual that interacts with a Zoovu guided selling assistant, meaning your customers are guaranteed privacy. Zoovu is also GDPR compliant.

Does Zoovu integrate with my PIM/ERP/CRM/other system?

Yes, Zoovu can integrate with almost any system your business relies on, including PIMs, ERPs, and CRMs. For a list of systems we commonly integrate with, visit our integrations page .

AI SEARCH FOR SAP

Make your full catalog discoverable online with AI search for SAP Commerce

Connect Zoovu to SAP Commerce Cloud to build a search experience that guides every buyer to the right products, no matter what they search for or how many SKUs you have

Book a demo

Only 4% of B2B companies have their entire product catalog available and just 49% have a search tool

If you’re one of these companies, you’re missing out on millions in potential sales.

But creating a good site search experience usually takes years and constant maintenance with bolted-on tools, like Apache Solr or Elasticsearch.

But not with Zoovu.

Zoovu’s search engine uses enriched product data and AI to understand the exact intent of buyers, whether it’s a search for a part or a broad term. It then delivers accurate search results and compatible products.

Make your entire catalog discoverable online and increase leads without using an entire team to manage your site search.

Book a demo

How SAP Commerce customers use Zoovu search
to drive online sales

57%

Increase in search usage

35%

Decrease in bounce rate

47%

Increase in average
order value

Six weeks

Average launch time

Use your site search to drive
more qualified leads and sales

SAP SITE SEARCH

Simplify your on-site search

Make it effortless for customers to find and purchase the products they need with

Article number search
Synonym, slang, and typo recognition
Dynamic filtering options
Tailored search results

MERCHANDISING

Guide buyers on search result pages

Enable side-by-side product comparisons, compatible add-ons, and configurations to streamline decision-making

Show compatible products
Enable bundling configurations
Offer product comparison tools

PRODUCT DISCOVERY

Create post-search experiences that drive leads and sales

Increase conversion rates and bring in high-quality leads with product finders and configurators

Interactive product finders
Visual configurators
Visual CPQs
Self-service RFQs

More accurate than any other site search

Ontology-based approach

Deliver context-specific results with an intelligent product classifier that can, for example, differentiate a bolt for automotive vs. construction uses cases

Natural Language Understanding (NLU)

Understand the intent of every word your customer’s use in complex queries using to deliver precise results

Faceted search and dynamic filters

Help customers filter results by material, size, inventory, or compatibility to show exactly what they need

Autosuggestions and predictive search

Auto-suggest relevant queries and popular items as customers type to help them find the right products faster

Transform unstructured product data into an exceptional search experience

Collect, clean, and enrich your product data with AI to turn it into a search experience your
customers will love

Collect product data

Ingest and normalize product data from your PIM, PDFs, CSVs, and webpages. Our AI model organizes this data, identifies gaps, and ensures a complete and reliable product catalog.

Clean product data

Automatically fix errors, standardize values, correct spelling mistakes, and normalize product formats to ensure consistency across your catalog.

Enrich product data

Turn specs into buyer-friendly descriptions. Generative AI turns technical specs into clear, compelling language, making it easy for customers to understand product use cases and compatibility.

Maintain product data

Update product data effortlessly through data pipelines. Our AI automatically updates all channels and experiences with a few clicks, keeping your catalog current and error-free.

Turn your search bar into your best salesperson

Maximize online revenue

Improve product search and discovery to make it easy for customers to buy online, increase digital revenue, and lower customer acquisition costs

Boost order values with exact compatibility

Help customers use search to find products that fit together perfectly and build an accurate bill of materials to increase order values

Remove manual work from your team’s schedule

Eliminate manual maintenance of search with intelligent site search that allows customers to find resources without sales support

Reduce the cost every sale you make

Bring in higher quality leads, build quotes faster, and reduce the length of sales cycles with accurate search and a guided RFQ process

Industry solutions with Zoovu’s AI search for SAP

Parts, equipment, and OEM

Manage compatibility across all components and communicate stock levels with end users using intelligent search solutions

Automotive

Effortlessly update inventories with new product data and seamlessly coordinate part dependencies across various makes and models

Electronics

Simplify the management of complex component orders, eliminating the hassle of manual processing

Consumer goods

Enable customers to create custom product bundles and configurations, accelerating production and delivery times

Precision drilling

Keep part inventory levels precise throughout the order process with real-time data and AI-powered search

Water filtration

Ensure accurate self-service ordering and compatibility of filtration system components, improving customer satisfaction

Laboratory equipment

Maintain strict checks and balances when placing large equipment orders through a guided search experience

Industrial safety

Manage compliance and safety standards with organized and accurate BOM management powered by AI

The ecommerce search engine that does it all

Improve conversion rates

Turn more visitors into customers with effective, AI-powered search

Autocomplete queries

Speed up searches with predictive search that gives instant suggestions

Improve user experience

Streamline navigation and reduce friction with semantic understanding

Customize results pages

Tailor results to customer intent, improving the search experience

Recommend relevant products

Boost sales with targeted product recommendations

Search analytics

Get in-depth insights to optimize search performance and conversions

Natural language processing

Understand complex customer queries in real-time

Semantic Search

Deliver contextually relevant results to improve customer satisfaction

Optimize search results

Use AI and machine learning to fine-tune search for more conversions

Connect easily. Act powerfully.

Integrate Zoovu with SAP Commerce Cloud, SAP CX, and any ecommerce platform, CMS, ERP, or PIM

Zero-downtime deployment

Zoovu ensures 99.9%+ uptime with high-availability infrastructure

Data privacy

We handle user data with care, keeping it confidential and secure through strict agreements

Compliance standards

We meet SOC 2, GDPR, ADA, CCPA, and ISO 27001 standards.

Approval process and audit trails

Zoovu controls content updates with tracking, versioning, and audit trails

Zoovu vs. Algolia

See how Zoovu compares

Frequently asked questions

How does Zoovu's AI Search integrate with SAP Commerce Cloud?

Zoovu seamlessly integrates with SAP Commerce Cloud (SAP CX) through APIs. This integration allows for real-time indexing of your product catalog, enabling features like intelligent search and generative answering. By leveraging AI models and natural language processing, Zoovu improves product discovery and customer experience for SAP customers, boosting conversion rates and customer satisfaction.

What are the use cases of AI-powered search in B2B ecommerce with SAP?

AI-powered search enables:

Simple product discovery: Help customers find products quickly using semantic search and natural language processing
Smarter merchandising and pricing: Automate merchandising strategies and dynamic pricing in real-time
Efficient self-service: Customers can access information and make confident purchases without sales assistance
Personalized recommendations: Contextualize product recommendations to upsell and improve the user experience
Automation and optimization: Reduce the need for manual search rules, creating efficiency and scalability within your ecommerce platform

How does generative AI improve the search experience on SAP Commerce Cloud?

Generative answering provides in-depth, AI-generated responses to complex queries and subsequent product questions. These generative AI answers offer customers real-time support and personalized interactions.

Can Zoovu's AI search help improve customer satisfaction?

Absolutely. By delivering relevant search results through semantic search and natural language processing, you can connect online buyers to the products they need faster. Features like personalized product recommendations make it easier for customers to find what they need, driving sales and fostering loyalty.

How does Zoovu ensure scalability and performance for SAP customers?

Zoovu is designed with scalability at its core. The headless architecture supports flexible platform integration, high availability with 99.9% uptime, and an API-first approach for seamless connections with systems like SAP ERP and SAP Hybris.

Can Zoovu integrate with other platforms like Salesforce?

Yes, Zoovu integrates seamlessly with multiple CRM platforms, including Salesforce and HubSpot, enabling businesses to connect their existing digital experiences. It provides a unified AI-powered search experience across platforms and ensures data synchronization to keep product catalogs and customer information up to date.

How does Zoovu's AI Search platform handle product catalogs and indexing for large B2B inventories?

Zoovu’s AI Search platform manages large B2B product catalogs with real-time indexing and an ontology-based search that understands complex product relationships.

Better data, experiences, and intelligence drive better
outcomes every time.

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