B2C ECOMMERCE SITE SEARCH

Understand what your customers need, no matter what words they use.

Whether you manage hundreds of SKUs or millions, Zoovu’s AI site search helps your customers find exactly what they need, quickly.

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zoovu bc site search
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90% of people struggle to find products with the search engines that come with legacy ecommerce platforms.

Zoovu solves this problem.

Customers are overwhelmed by too many irrelevant or no results, which leads to lost sales. That’s because search tools from platforms like Shopify, Magento, and WooCommerce can’t understand nuanced customer queries.

Zoovu’s AI site search bridges the gap between how customers search and how you talk about your products. Swap generic, keyword-driven results for a search platform that understands what your customers need, no matter what words they use.

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A search solution that understands what your customer is looking for every single time

Typical ecommerce search experience
Zoovu ecommerce search experience
Typical ecommerce search experience Zoovu ecommerce search experience

Get site search that drives sales

57%

Increase in searches

35%

Lower bounce rate

47%

Increase in average order value

6weeks

Average launch time

Go beyond result pages and filters to convert more searches into sales

Turn browsers into buyers

Show the most relevant products with AI-powered search that understands the intent of every query.

Ensure every search delivers

Whether it’s trending items or niche requests, our search engine guarantees customers find exactly what they want.

Make everything searchable

From products to support articles, Zoovu makes all your content accessible.

Recommend the perfect products every time

Offer personalized product suggestions and promotions that resonate with customers at the perfect moment.

Turn your search bar into your brand’s best salesperson

IMPROVE SITE SEARCH

Make shopping effortless

Ensure customers quickly find and purchase what they’re looking for with search that:
  • Recognizes misspellings, synonyms, slang, and typos
  • Enables dynamic filtering
  • Tailors search results to each shopper
 improve site search
MERCHANDISING AND SEARCHANDISING

Personalize every touchpoint to match shopper preferences

Deliver relevant product suggestions and promotions to new or returning customers with:
  • Content-based search
  • Multi-location management
  • Product comparison tools
 merchandising searchandising
PRODUCT DISCOVERY

Grow cart sizes with AI-driven recommendations

Optimize the search experience with interactive post-search experiences that guide customers to the perfect match, including:
  • Interactive product finders
  • Generative AI product recommendation engines
  • Product configurators and bundlers
 product discovery

Give customers the most accurate results so they don’t need to click through dozens of product pages

A platform that knows how your products connect to customer needs

Zoovu's search understands the relationships between your product attributes and customer intent to deliver accurate, context-specific results.

AI that understands your customers’ language

Zoovu’s large language model (LLM) interprets complex customer queries, translating vague or subjective terms into precise, relevant results.

Dynamic faceted search that guides customers

Help customers filter results by needs-based categories instead of confusing and irrelevant terms.

Search that relieves customer frustration

Suggest relevant queries and popular items as customers type to help customers discover products faster.

Transform your site search with perfect product data

Collect, clean, and enrich your product data with AI to turn it into a search experience your customers will love

Collect product data

Ingest and standardize data from various sources, ensuring a complete and reliable product catalog.

Clean product data

Automatically correct errors and standardize values, ensuring consistency across your catalog.

Enrich product data

Convert technical specs into customer-friendly descriptions with generative AI, making it easy for customers to understand product benefits and discover complementary items.

Maintain product data

Effortlessly update product data across all channels, keeping your catalog current and error-free.

INTELLIGENT AND SEMANTIC SEARCH

Deliver accurate results instantly

Understand what your customers really want with semantic searches powered by natural language processing and machine learning.
 intelligent semantic search
AUTOMATED TRENDING AND RECOMMENDED PRODUCTS

Become less dependent on code and your IT team

Push search updates in minutes, not days. Set rules to highlight high-margin products and boost revenue effortlessly.
 automated trending
OPTIMIZE ENTERPRISE SEARCH WITHOUT MANUAL WORK

Use trending and frequently bought together recommendations

Integrate additional sales and product data to view your ecommerce operations comprehensively.
 optimize enterprise search
STOP LOSING CUSTOMERS WITH IRRELEVNT RESULTS

Display best-sellers automatically

Prevent zero-result queries from driving away customers. Query categorization helps you optimize underperforming categories without manual work.
 stop losing customers

The AI ecommerce search engine
that does it all

Improve conversion rates

Turn more visitors into customers with effective search.

Autocomplete queries

Speed up searches with instant suggestions.

Improve user experience

Streamline navigation and reduce friction.

Customize results pages

Tailor results to match customer intent.

more conversations
Recommend relevant products

Boost sales with targeted suggestions.

collect zero-party data
Search analytics

Gain insights to refine search performance.

Natural language processing

Understand complex customer queries.

Semantic search

Deliver contextually relevant results.

Optimize search results

Fine-tune search to maximize conversions.

Powerful Integration. Seamless Experience.

Integrate Zoovu with Salesforce, SAP, and any ecommerce platform, CMS, CRM, ERP, or PIM.

SAP logo integrationHubSpot logo integrationShopify Plus logo integrationSalesforce Commerce Cloud logo integrationWooCommerce logo integrationBigCommerce logo integrationPrestashop logo integrationbazaarvoice logo integration
GDPR compliant
Guaranteed uptime

Zoovu ensures 99.9%+ uptime with our high-availability infrastructure.

WCAG and ADA compliant
Data Privacy

We handle user data with care, keeping it confidential and secure through strict agreements.

AICPA SOC
Compliance standards

We meet SOC 2, GDPR, ADA, CCPA, and ISO 27001 standards to keep your data secure and compliant.

Frequently asked questions

B2C site search focuses on helping customers discover products they might want, often using NLP and AI to understand vague or broad queries. B2B site search, on the other hand, helps customers who usually know exactly what they need but need help finding it. For B2B, an ontology-based approach is more effective, as it understands the complex relationships between specific products, parts, and industry terminology.

B2C customers often start with vague ideas of what they want, such as “summer shoes” or “outdoor furniture.” NLP and AI help by interpreting these broad queries, offering relevant suggestions, and guiding customers toward products they might not have initially considered, enhancing the discovery process.

B2B customers typically have precise needs, like finding a specific part number or component. An ontology-based search understands and organizes information according to a structured framework, making navigating complex product catalogs easier and delivering highly relevant, context-specific results.

In B2C, the search experience is about exploration and discovery, where customers enjoy browsing and finding products they didn’t initially think of. In B2B, the search experience is more about efficiency and accuracy, helping customers quickly locate the item they need within a vast and complex catalog.

While there are overlaps, the strategies are generally tailored to different goals. B2C search strategies like AI-driven recommendations can inspire B2B improvements, but B2B’s focus on precision and ontology might not translate as effectively to the exploratory nature of B2C searches. Each approach is optimized for its specific user base.

B2C search development often emphasizes user-friendly interfaces, personalized recommendations, and dynamic content. B2B search development focuses on integrating deep product knowledge and industry-specific terminology and ensuring that search results are highly relevant to complex and specific queries.

A hybrid model might benefit from combining elements of both approaches. NLP and AI can enhance product discovery for less experienced users, while an ontology-based system ensures that professional buyers with specific needs can quickly find what they’re looking for. Balancing both can create a versatile search experience that caters to all customer segments.