Zoovu and Knack Systems Join Forces to Enhance SAP CX with AI-Driven Product Discovery

New partnership helps SAP CX clients accelerate adoption of AI to fuel ecommerce growth

Boston, Mass. – April 2, 2025 - Zoovu, a leading AI-powered search and product discovery platform, today announced a new strategic partnership with Knack Systems, a premier SAP CX consulting partner specializing in digital transformation across ecommerce, sales, and service teams. This collaboration allows enterprise companies to accelerate adoption of conversational discovery by integrating Zoovu's advanced AI-driven solutions with Knack Systems' comprehensive SAP CX services.

Together, Zoovu and Knack are helping both B2C brands and large manufacturers implement practical AI solutions across the product discovery journey that have a quantifiable impact on revenue. Using Zoovu's AI powered search and product discovery platform, businesses can create hyper-personalized, conversational ecommerce experiences. This new partnership also leverages Knack’s experience helping hundreds of companies with digital transformation projects, and specialization with SAP CX, to help shorten adoption of AI from months to weeks. These AI solutions have helped companies increase conversion rates by up to 29% for B2C brands and increase lead-to-conversion rates by 27% for B2B manufacturers, all while collecting valuable insights into buyer preferences.

"AI is playing an increasingly vital role in digital transformation across our customer base, particularly in product discovery for both B2B and B2C businesses. As companies focus on growth, customer acquisition, and profitability, AI-powered search and product discovery is becoming essential. Our partnership with Zoovu enables us to provide intelligent, AI-driven tools that enhance the digital commerce journey and support our clients in accelerating their transformation initiatives."

— Sandeep Nalgundwar, Partner and Chief Sales & Marketing Officer, Knack Systems 

Together, Zoovu and Knack Systems are redefining how businesses across industries like consumer brands, wholesale, chemical, life sciences, building materials and manufacturing leverage AI to enhance digital commerce.

 "Collaborating with Knack Systems enables us to accelerate the adoption of AI in ecommerce, providing businesses with personalized and effective customer experiences," said Sandy D’Souza, Vice President of Partnerships and Business Development at Zoovu. "As the digital commerce landscape evolves, our partnership ensures that businesses can maximize their technology investments to drive online growth."

For more information on how Zoovu and Knack Systems can enhance your SAP CX experience, visit us at zoovu.com/partner-network/knack-systems.

About Knack Systems

For over 25 years, Knack Systems has been a trusted SAP CX partner, driving digital transformation across consumer products, wholesale distribution, chemicals, building materials, and industrial manufacturing industries. We empower organizations worldwide to optimize e-commerce, sales, service, marketing, and customer data with agility and precision. We drive innovation through industry-specific platforms—Knack Brava and SeasonOne—that have become strategic growth and revenue accelerators for market-leading B2B organizations. Learn more at knacksystems.com.

About Zoovu

Ecommerce is broken and Zoovu is fixing it. As the #1 AI-powered search and product discovery platform, we help B2C, B2B, and retail companies unlock their product and customer data to build exceptional ecommerce experiences and drive breakthrough results. The world’s largest ecommerce businesses, like Microsoft, 3M, Trek, and Honeywell, use Zoovu customer behavior insights to grow faster, increase customer satisfaction, and reduce marketing and operational costs. Headquartered in Boston, Zoovu is a global company that delivers over 20 million online engagements for brands each year, with conversions up to 10X higher than industry averages. Learn more at zoovu.com.